FAQ
Frequently Asked Questions
How long does shipping take?
How long does shipping take?
We ship worldwide via express carriers. Delivery takes 3 business days in Europe and 4 in the USA/Canada, including production time.
Are customs duties included in US orders?
Are customs duties included in US orders?
As of August 29, 2025, tax exemptions for low-value packages have been removed in the US. Therefore, customs duties must be paid by the recipient upon delivery. We cannot control these costs. Please pay attention to tax obligations when placing your order. If you need help, please contact us.
Do you offer custom-size wall molding kits?
Do you offer custom-size wall molding kits?
Yes! Simply send us your wall dimensions or a photo, and we’ll design a kit tailored to your space.
How do I place a return?
How do I place a return?
You can contact us by email or message. Once we receive your return request, we’ll provide the return address and instructions.
Is shipping free?
Is shipping free?
Yes, we offer free express shipping worldwide—except to Australia and Asian countries.
What are your molding kits made of?
What are your molding kits made of?
Our kits are made from durable, lightweight polystyrene. They’re easy to cut, paint, and install without professional tools.
Can I become a reseller or distributor?
Can I become a reseller or distributor?
Absolutely! Reach out via our contact form or email, and we’ll be happy to discuss partnership opportunities.
Are the molding kits easy to install?
Are the molding kits easy to install?
Yes, they’re designed for DIY use. We include a detailed installation guide with every order. For our pre-cut kits, there's no need to measure or cut—they arrive ready to install. Click here for more information about the installation phase.
Can I paint the molding after installation?
Can I paint the molding after installation?
Absolutely. Thanks to their primed surface, you can paint them directly without applying primer. We recommend using water-based or acrylic interior paints.
Do you offer peel-and-stick molding options?
Do you offer peel-and-stick molding options?
Yes! Some of our kits include peel-and-stick installation for even easier setup.
Can I request a preview or visual layout before ordering a custom kit?
Can I request a preview or visual layout before ordering a custom kit?
Yes. Once we receive your wall measurements or photo, we’ll provide visual suggestions and layout options for approval before production.
What if my order arrives damaged?
What if my order arrives damaged?
If your package is damaged during shipping, we’ll send a replacement free of charge. Just contact us with a photo of the damage.
Do you ship to P.O. Boxes or military addresses (APO/FPO)?
Do you ship to P.O. Boxes or military addresses (APO/FPO)?
Yes, we can deliver to P.O. Boxes and military addresses. Please allow extra time for delivery depending on your location.
Do you provide bulk discounts or contractor pricing?
Do you provide bulk discounts or contractor pricing?
Yes, we offer discounts for large volume orders and trade professionals. Contact us to get a custom quote.
What’s included in each molding kit?
What’s included in each molding kit?
Each kit includes pre-measured molding strips, optional adhesive (if selected), and an installation guide. Custom kits also come with layout visuals if requested.